Work, no work and trying to find work

So I went to the unemployment office today to ... as my husband calls it, do my due diligence and find out why I haven't received an unemployment check since Sept. 1. I explained my situation and told the gal that I have a phone interview with the EDD on Oct. 20. She tells me that unfortunately, until my phone interview, they will not release any funds to me. They need to speak to me before they